Turn every ad click into a conversation — and every conversation into a sale.
Inaix runs your Facebook, Instagram and Google lead campaigns, catches every lead the second it lands, and follows up automatically on WhatsApp, RCS, Instagram and Facebook — with a chatbot that never sleeps and a chat agent who's always one tap away.
Marketing. Lead generation. Follow‑up. Engagement. CRM. CDP. Automation. Campaigns. Chatbot. Live chat.
Every stage a growth team juggles across six different logins — Inaix runs as one platform, one customer record, one bill. Nothing gets lost between "we got a lead" and "we closed the sale."
Stop paying for leads that go cold in a spreadsheet.
Most ad spend dies waiting for someone to open a CSV at the end of the day. Inaix closes that gap to seconds — launch the campaign and the reply is already on its way before the lead puts their phone down.
Run the campaign without leaving one tab
Build and manage Facebook, Instagram and Google lead-gen campaigns from the same console you manage WhatsApp templates in — budgets, creatives, audiences, all in one place.
Every lead, the second it's submitted
The moment someone taps "Submit" on a Lead Ad, their name, number and interest land in Inaix — no manual export, no spreadsheet that's six hours stale by lunch.
A reply goes out while the lead is still warm
An automated WhatsApp or RCS message fires instantly — qualifies the lead, books a slot, or hands straight to a sales agent the moment they ask a real question.
One platform, four jobs: get found, understand who's talking, have the conversation, back it up with a human.
Each module below is a real, separately-deployable service — they share one customer record and one event stream, so nothing you learn in one stage is invisible to the next.
Acquire
- Web SDK
- Drop-in analytics script — tracks visits, UTM/ad-click attribution, product views, checkouts.
- Ads
- Facebook, Instagram and Google lead campaigns, with every lead feeding straight into automated follow-up — see the flow.
Understand
- CRM & CDP
- One profile per person across every channel, with consent and duplicate-merge built in — your whole customer base, searchable from one place.
- Events
- Every click, message and status update lands in one timeline per customer.
Engage
- Messaging engine
- Sends and receives on WhatsApp today, with RCS, Instagram and Facebook being rolled out.
- Flow designer
- Drag-and-drop canvas for building the bot's conversation — no code to ship a new flow.
- Campaigns
- One-off, recurring, and list-driven sends with delivery tracking per recipient.
- Automation
- "When X happens, do Y" rules that fire off events — no polling, no cron babysitting.
Support
- Agent desk
- Hands a chat from bot to human without the customer re-explaining anything — queues, departments, presence.
One number, every channel your customers actually open.
WhatsApp, RCS, Instagram and Facebook from one inbox — and we're upfront about what's shipped versus what's on the way.
Bulk campaigns
Blast a list of 50,000 the way you'd message one friend — personalised per recipient at send time, throttled so your number never gets flagged, with delivery and read receipts rolling in live.
Chatbot
Drag, drop, publish — a flow answers questions, books slots and qualifies leads at 2am as confidently as at 2pm, in whichever language your customer opens with.
Chat agent
The instant a conversation needs a human, it lands in the right queue with the full history attached — no "please hold while I pull up your details."
Two businesses we operate on the same stack we'd hand you.
Neither is a prototype — both carry real customers, real invoices and real service calendars. Details below are from how each business actually runs, not a sales deck.
A water-purifier sales & service business
Door-to-door and showroom sales of RO/UV purifiers, plus the AMC contracts and service visits that come after the sale — the part most sellers bolt on badly.
- Warranty tracking
- Every unit sold carries a status — in warranty, out of warranty, or on an active AMC — so a service engineer knows before they knock on the door whether a visit is billable.
- Service reminders
- Filter-change and AMC-renewal dates trigger an automatic WhatsApp or RCS message, sent through the same messaging engine above — not a separate SMS gateway bolted on afterward.
- Billing
- Sales, service, GST and quotation invoices, cheque tracking, and per-role access for admins, site admins, service engineers, salespeople and accountants.
A multi-outlet boutique & tailoring chain
Garment orders that move through real production stages, run across outlets that onboard independently — some self-signed-up, some brought in by referral.
- Order lifecycle
- Each order's items move assigned → started → in progress → completed, so a customer's "where's my order" question has a real answer, not a guess.
- Loyalty wallet
- Reward, cashback, refund and referral credits sit in one per-outlet wallet with a running transaction history.
- Franchise plans
- Outlets subscribe at Basic, Premium or Enterprise tiers; staff are tracked full- or part-time with daily, weekly or monthly payroll; payments settle through Razorpay.
Three things that don't change no matter which business sits on top.
One tenant boundary, enforced everywhere
Every service, from the messaging engine to the agent desk, resolves the organization first — a water-purifier dealer's data and a boutique franchise's data never share a query.
Events, not polling
A delivery receipt, a form submission, a wallet credit — each is an event the moment it happens, so automations and the agent desk react in seconds, not on the next cron tick.
We eat what we cook
Both businesses above run their actual service calendars and invoices on this stack. A bug in the platform is a bug in our own operations first — that's a sharper incentive than a staging environment.
Bring your ad account. Leave with leads that follow themselves up.
One working session — your ads, your channels, your first automated flow live before you hang up.